FAQ

We are hyggebag’s official sales. At hyggebag.shop you will find only original products. That’s why we assure you of the highest quality with our HyggeBag Warranty.

What is the payment currency?

You can only pay in US dollars.

How can I check the status of my order?

You will receive email notifications regarding the status of your order. If you are a registered customer, you can also find the status of your order in your profile.

(claim)

The statutory warranty period for the goods is 3 months.

Complaints will be resolved within 30 days of the date of application.

Where are our products shipped?

Our goods will be delivered at 5535 BROOKMIEW CT APT BSACHSE,TX75048 US.

When can I receive my order?

Items usually ship within 5~7 business days.

I bought the product and it doesn’t fit. Can I return an item?

Yes, returns are possible under certain circumstances. By law, private customers can opt out of the contract within 30 days of signing the purchase contract, e.g. by remote communication, through the Internet. However, the item must be in good condition, with no signs of use or wear, and in its original packaging. Goods must be sent to the following address: 5535 BROOKMIEW CT APT BSACHSE,TX75048 US. Please do not send items in cash on delivery, such items will not be accepted. Please notify us by email: service@hyggebag.shop before shipping.

Where can I complain about a product?

First, please let us know by email: service@hyggebag.shop and send us a properly filled complaint report (recall notification). And then we’ll agree on how to proceed. If we agree to return the goods, the goods must be sent together with a copy of the invoice and a complaint report to the following address: 5535 BROOKMIEW CT APT BSACHSE,TX75048 US.

Contact Information and Address:

Phone: +1 9199986668
Address: 5535 BROOKMIEW CT APT BSACHSE,TX75048 US
Email: service@hyggebag.shop
Customer Service Chat Hours: Monday-Friday: 9:00 am to 5:00 pm (GMT-08:00) Pacific Standard Time (Vancouver)