Privacy policy

This Privacy Policy is effective as of March 18, 2022

This Privacy Policy is designed to provide you with information about how we collect and process your personal data.

HyggeBag refers to “we”, “us” or “our” in this Privacy Policy. We are the main data controller of this website.

Please be sure to read this Privacy Policy and any other privacy notices or fair processing notices that we may provide on specific occasions when collecting or processing personal data about you, so that you are fully informed about how and why we use your data. This Privacy Policy is Complementary to other notices, not intended to override them.

We may revise this Privacy Policy at any time by posting the revised terms here. All revised terms are automatically effective 30 days after posting. We will announce any material changes to this Privacy Policy and its rationale by email.

We respect the privacy rights of our visitors and recognize the importance of protecting the information collected about them. This Privacy Policy is about how we collect, store and use the personal information you provide to us.

If you are under the age of 18, before registering, subscribing or placing an order with us, you must inform a parent or guardian of our Privacy Policy to obtain their consent to the Privacy Policy.

What personal data do we collect from you and how?

We only collect and process the data necessary to allow us to provide you with services. We collect the following data when you browse or shop at HyggeBag.

We process the personal data necessary to complete and send your purchase, including your name, billing address, shipping address, payment details, mobile number, telephone number and email address. We collect your email address to send you order confirmations; we collect your phone number to contact you with any questions about your order.

We collect your email address when you sign up for our free or discounted trial subscription.

If you register for an account with us, we collect your name, email address, password, country and IP address.

When you contact our customer service team, we may collect additional data to help us resolve any enquiries related to your order, delivery, payment or any other enquiry.

We collect and process data about your browsing of hyggebag.shop, including the pages you visit and how you interact with those pages. If you have registered for an account, we collect browsing data about your visits to dedicated areas of the website.

If you are a customer of hyggebag.shop or you have given us your consent, we may collect and process your personal data for marketing activities.

If you provide us with other people’s data – for example, if you purchase a product to deliver to a friend or as a gift – we will collect and process the personal data necessary to complete the transaction, such as name, shipping address and other contact details of your friend . If you receive an item as a gift, we will only process your data to fulfill the gift request and our contractual obligations.

When you call our customer service team, your call will be recorded for training and fraud prevention purposes.

What about cookies? What are cookies?

We use cookies to collect information about your use of our online services. Cookies are very small files that we send to your computer or other device that we can access when you visit our website in the future. Cookies help us remember your identity and other information about your visit. They can help display information on the site in a way that matches your interests. Most major websites use cookies.

How will your personal data be used?

Whenever you provide us with your personal information, we will do so in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry form you complete, any relevant terms and conditions and a link to the data entry form.

When you use our services: Your information will first be used to provide the products, services or information you have requested and to provide you with a personalized shopping experience. We retain the information you provide and may use it for a variety of purposes including: (i) accounting, billing, reporting and auditing; (ii) credit checking or screening; (iii) identity verification and identity checking; (iv) ) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and deduplication, statistical and market analysis and marketing information; (viii) advertising and marketing for us, our group and third parties; (ix) developing, testing and maintaining systems; (x) research, research and development; (xi) customer surveys; (xii) customer service and to assist us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) as required by law or in connection with legal proceedings or disputes; (iv) as set out in the terms and conditions of use of our services any other use. For these purposes, we may disclose your information to one or more of the other organisations listed in the “Who we share your personal information with” section.

The saved payment card details will only be shared with our payment partners and not with any other third parties and will only be used to process your order using our payment partners’ systems.

If you subscribe to us, we may also use your personal information to send you marketing updates, as described in the next section.

Track how our online services are used: We collect and use third parties to collect and share with us information from visitors to our online services and to analyze it to understand how people use our website. This helps us improve the services we provide. We may also provide anonymous statistics about visitors from other well-known organisations, but the information we provide will not include details that would allow these organisations to identify you.

Testimonials: If you provide us feedback, we may use it to improve our services, and we may publish it online or offline to promote our business and services. We will ask for your permission before publishing.

Comments and Reviews Submitted to Our Online Services: If you wish to submit a review or feedback on a featured item on our Service, we may (but are not obliged to) post your review online to promote our business and our Services. We will collect your name or username, which will appear next to your comment, which will be posted.

Mobile Services: When you request our mobile services, we may retain details of your mobile phone number, the make and model of your mobile phone, the operating system your mobile phone uses, and your network operator, and we will use a unique identifier Link to your mobile phone number. We will store your device language, country, and we need this information to provide features and services enabled through our Mobile Services and to administer our Mobile Services.

Social Networking: If you follow us or interact with us on any page on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+, the information you provide will also be governed by the third party’s privacy policy as this Privacy Policy.

Customer Surveys: From time to time, we may ask for your opinion about our Services and the products you purchase through our Services. When we conduct research or surveys, we may use cookies and combine the information these cookies collect with your answers.

Who will we share your personal information with?

We will share your information with other companies within our group who may use it for their own business purposes as described in their privacy policies. These purposes may include financial reporting and analysis, strategic planning, development of customer segmentation and metrics to provide a consistent view of our customer base, research and analysis to help us source the right products in the future and come up with better and more effective of product recommendations for our marketing campaigns, creating inspiring content and editorial features, developing new products and partnership opportunities with designer brands. It will also be used to provide more tailored marketing by phone, post, email, text message or any other means (electronic or otherwise), for which you expressly consent to such use.

From time to time, we may engage third-party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third-party business partners to provide you with the products, services or information you request or interest-based advertising. We may pass your information to one or more of the following organisations: (i) data processing companies, mailing companies and other third party suppliers working on behalf of our group;  (ii) ) credit reference or fraud prevention agencies that may keep records of this information; (iii) graduate students, universities and other research and development institutions; (iv) regulatory agencies, government and law enforcement agencies, such as the police.

Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.

Where do we process your personal information?

When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). When we do this, we make sure we take appropriate steps to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store and process your information outside the EEA. Governments in certain countries, such as the United States, have broad powers to access data for security, crime prevention and detection, and law enforcement purposes.

Marketing Opt-In and Opt-Out Terms!

We offer you the chance to receive news which, depending on your preferences, we will discuss them with you by phone or send them to you via email, SMS and/or direct mail. These may include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.

You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive marketing from us, we will tell you how to unsubscribe. To opt out of direct mail, please contact our Customer Service team on +1 9199986668 or by email at service@hyggebag.shop protect your personal information!

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

Why do we link to other websites?

Our online services contain hyperlinks to websites owned and operated by other organisations, such as PayPal. These sites have their own privacy and cookie policies and we urge you to read them. These other organisations control how your personal information is used when you provide it to them or when they collect it through cookies. We do not endorse any other websites and we are not responsible for the privacy practices of any information, materials, products or services on or accessible through such websites or websites operated by other organisations. If you use these other websites, you do so at your own risk.

Complaint

We may update this Privacy Policy from time to time, so you may wish to review it each time you provide us with personal information or use our website.

Merchant contact information:

Email: service@hyggebag.shop

Service Tel: +1 9199986668

Marketing Opt-In and Opt-Out Terms

We offer you the opportunity to receive news and, depending on your preferences, we will discuss it with you by phone or send it to you by email, text message and/or direct mail. These may include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest and one-time marketing promotions. You may opt out of receiving these updates if you wish.

You have the right to ask us not to use your personal information for marketing. If you change your mind, we will give you the opportunity to unsubscribe from any services or updates to which you have subscribed at any time. Whenever you receive marketing communications from us, we will tell you how to unsubscribe. To opt out of direct mail please contact our Customer Service Team on  +1 9199986668 or email service@hyggebag.shop.

Contact Information and Address:

Phone: +1 9199986668

Address: 5535 BROOKMIEW CT APT BSACHSE,TX75048 US

Email: service@hyggebag.shop

Customer Service Chat Hours: Monday-Friday: 9:00 am to 5:00 pm (GMT-08:00) Pacific Standard Time (Vancouver) for the privacy practices of other sites and encourage you to read their privacy statements.